'Frequently Asked Questions', // Main header 'badge' => 'We answer your questions', 'title' => 'Frequently Asked Questions', 'description' => 'Everything you need to know before living this incredible experience', // Footer stats 'stats_questions' => 'frequently asked questions', 'stats_updated' => 'Updated answers', 'stats_support' => '24/7 Support', // Questions and answers 'faqs' => [ [ 'question' => 'How does a hot air balloon work or fly?', 'answer' => 'The hot air balloon is a manned non-steerable aircraft, composed of a large bag that encloses a mass of hot air, generated by gas burning, which is lighter than air, allowing the balloon to rise. The pilot can control the ascent and descent of the balloon to another air current, meaning that the balloon can only be controlled vertically; horizontally, the air will have control. Do not worry, it is completely safe to carry out the activity, since all speed changes are completely smooth, so much so that you will not feel when the balloon begins to rise or descend.' ], [ 'question' => 'Why fly in a hot air balloon over Teotihuacán?', 'answer' => 'A balloon flight is an amazing experience in itself, now; imagine living this incredible adventure over a World Heritage Site. Yes, take your hot air balloon flight over the archaeological zone of Teotihuacán. A landscape worth photographing from above, from a perspective you never imagined.' ], [ 'question' => 'What does it feel like to fly in a Hot Air Balloon?', 'answer' => 'It is completely normal to feel nervous before your flight, but this activity is completely safe, you have nothing to worry about. Before you know it, you will be flying over the archaeological zone of Teotihuacán. The safety of our team with their vast experience will make you feel confident and free to live this magical adventure.

Ballooning is a wonderful experience, it is knowing a true feeling of peace, romance, freedom, and happiness. Come, live an unforgettable experience!' ], [ 'question' => 'How many people fit in a basket?', 'answer' => 'A basket and envelope are designed to withstand different weight capacities. We have the necessary equipment, in terms of baskets and balloons, that support from 2 people plus the pilot, up to groups of 16 passengers. Our balloons with baskets can hold more than 1,100 kilograms, that is, more than one ton of weight soaring through the air.' ], [ 'question' => 'What safety measures exist when riding in a hot air balloon?', 'answer' => 'It is completely safe! Our pilots and balloons are certified and registered with the General Directorate of Civil Aviation, and registered with the same entity. The staff team is always aware of external factors, such as morning weather, as well as wind direction and speed to ensure a safe and perfect trip.

You only need to follow the safety recommendations made by the crew, these should be followed at all times. The vast experience of our team will be enough to make your trip in Teotihuacán pleasant, unforgettable, fantastic, and risk-free.' ], [ 'question' => 'What exams, controls, and licenses are necessary to fly in a hot air balloon?', 'answer' => 'A hot air balloon, like a car, must be registered, and must also undergo an annual review or every 100 flight hours, in order to evaluate the envelope, burners, tanks, and basket.

The pilot must be certified by an authorized school, then must begin the process of: Free Flight Balloon License; pass the theoretical-practical exams set by the aeronautical authority and a current psychophysical attitude certificate, issued within the period stipulated in article 22 of the Regulations of the Preventive Medicine Service of Transportation.

At Globo Puerto Teotihuacán we have all the necessary accreditations, so that, with all possible peace of mind, you can live an incredible experience. Likewise, all our passengers have traveler\'s insurance during the flight, which protects them while the activity is carried out.' ], [ 'question' => 'What is the price of a hot air balloon ride?', 'answer' => 'The average cost of a hot air balloon trip is from $2,450 to $2,600 Mexican pesos, approximately 150 dollars per person. However, if you are looking for an intimate experience to celebrate or commemorate a very special occasion such as: a ring delivery, a wedding anniversary, or a wedding in a balloon, the price is from $3,750 pesos per person.' ], [ 'question' => 'What days can you fly in a balloon over Teotihuacán?', 'answer' => 'The hot air balloon ride over Teotihuacán can be done any day of the year, at any time with more than 350 days of the best weather. It is the home of the most viable days to fly and enjoy the imposing Pyramids of the Sun and the Moon and the Avenue of the Dead at more than 500 meters high.' ], [ 'question' => 'What are the most frequent times for hot air balloon rides?', 'answer' => 'The flight time is in the early morning hours, at 6:30 am in summer and 6:00 am in winter, since at that time the most favorable conditions occur to live the experience and have an unforgettable sunrise.' ], [ 'question' => 'Why do hot air balloons fly early?', 'answer' => 'This is a worldwide rule, since the early morning hours present generally cool weather, as well as the calmest winds of the day. These factors make the early morning hours the safest for balloon operation. Therefore, hot air balloons cannot fly during the central hours of the day, because the heat of the sun and the atmosphere cause turbulence.' ], [ 'question' => 'How is a hot air balloon directed?', 'answer' => 'The pilot can direct the flight of the hot air balloon vertically, but horizontally it is the wind that marks the path the balloon takes. By controlling only vertically, the pilot navigates between wind currents located at different latitudes. The pilot can only change the direction of the balloon by ascending or descending during the flight.

As a result of the above, each flight is different and unrepeatable, so on each visit and on each flight, we guarantee you a unique and incomparable experience.' ], [ 'question' => 'Do you fly over the archaeological zone?', 'answer' => 'The hot air balloon, being controllable only to ascend or descend, depends on the wind currents to determine the route the balloon will follow. The probability of flying over the pyramids of Teotihuacán is 95%, since all our pilots, before taking off completely, aim towards the Pyramid of the Sun and our takeoff zone is located at the best strategic point so that the wind takes us to the archaeological zone.' ], [ 'question' => 'How high can a hot air balloon fly?', 'answer' => 'Hot air balloons reach an average altitude of 10,000 feet. In Teotihuacán we are allowed to fly at an altitude no higher than 800 meters, given that we are close to the Santa Lucía Military Air Base No. 1.' ], [ 'question' => 'What clothes should I wear for the balloon flight?', 'answer' => 'We recommend wearing comfortable clothes, similar to a day in the countryside. In the morning before the flight, wear warm clothes that you can leave in the lockers located in our facilities. When boarding the balloon, wear light clothing and we suggest using sunglasses and a cap or hat, due to the heat emitted by the burners.

Tip, bring your camera or video camera to capture the best moments.' ], [ 'question' => 'During the balloon ride, is it cold, is the weather extreme due to the altitude?', 'answer' => 'When the experience takes place, the weather is even warmer than on land, this is due to the on-board burners that allow you to feel a warm temperature. Heavy coats and jackets are not necessary during the flight.' ], [ 'question' => 'Can children take the hot air balloon ride?', 'answer' => 'Of course! The minimum recommended age is 5 years old. Come with your children to discover this fascinating adventure. They will enjoy seeing the colorful hot air balloons and their impressive sizes will leave them amazed. The baskets are high enough for you to feel safe flying in the company of your children and for them to feel comfortable and enjoy the trip.' ], [ 'question' => 'Do children also pay adult price?', 'answer' => 'No, children aged 5 to 10 pay a special price on all our balloon flights.' ], [ 'question' => 'Why should I book before my hot air balloon ride?', 'answer' => 'Our balloons have a specific capacity, so having a space for you is very important on our part; therefore, it is necessary to make your reservation at least 24 hours in advance, because if you show up at Globo Puerto Teotihuacán without having booked the experience, it will be subject to availability.' ], [ 'question' => 'How far in advance should I book my balloon flight?', 'answer' => 'Once you are sure to purchase your hot air balloon experience, make your reservation as far in advance as possible. We recommend doing so at least 24 hours in advance, because all our experiences are subject to availability. It is safer to secure a spot if you make your reservation in advance, so we can provide you with the best experience, with your spot ready, secure, and without pressure.' ], [ 'question' => 'How can I book my hot air balloon flight?', 'answer' => 'Make your reservation at:

Our official website www.globopuertoteotihuacan.com; we accept credit or debit card transfers, cash through deposits in convenience stores, SPEI transfers, PAY PAL, and in more than 19,000 OXXO stores throughout Mexico.

On our official networks, on Facebook:
https://www.facebook.com/GlobopuertoTeotihuacan/

on Instagram:
https://www.instagram.com/globopuerto.teotihuacan/

On WhatsApp:
https://wa.me/5215530294310

and by calling the phone number:
56 51 29 2249' ], [ 'question' => 'How many people can get on a hot air balloon?', 'answer' => 'Basket sizes vary for each balloon, with the largest being 16 people in traditional flights, and the smallest for 2 people in private flights, including the pilot. For the comfort of all our passengers, the baskets have a division, so no one feels uncomfortable during the flight. We assure you total comfort and a 360° view of an unrepeatable experience.' ], [ 'question' => 'What restrictions exist to be able to board the hot air balloon?', 'answer' => 'The following cannot board the hot air balloon: pregnant women (risks for them are minimal, but it is not a recommended activity), children under 3 years old or height less than 1.20 meters, people with heart conditions, recently operated people, people under the influence of alcohol or any drug, or people who cannot remain standing during the tour, who cannot get on or off the basket will not be able to carry out the activity. In case of a different physical capacity, we recommend consulting your doctor before making your reservation.' ], [ 'question' => 'How long does the hot air balloon trip last?', 'answer' => 'The complete experience lasts approximately 3 hours.

From the moment you arrive at our facilities at Globo Puerto Teotihuacán at 6:30 am, your great adventure begins. We welcome you at our reception with a coffee break, either coffee or hot chocolate accompanied by a snack.

Your flight begins at 7:00 am, each flight is different and depends on weather conditions, wind speed, and landing space. Therefore, the flight can vary between 45 and 60 minutes, since the pilot has complete freedom to consider landing due to changes in weather conditions.

Throughout the experience, the ground crew will follow you and be ready to take you back to our facilities.

Upon returning, we will show the photographic content taken by our photo and video staff, which will be available for purchase. Afterwards, you will receive a printed flight certificate with your name.

You will also have time to visit our restaurant and exclusive souvenir shop.' ], [ 'question' => 'What differences exist between a private flight and a sunrise flight?', 'answer' => 'In the sunrise flight, the first hot air balloons of the day take off. If you arrive at Globo Puerto Teotihuacán at the indicated time, you can live the incredible experience of seeing the first rays of the sun in the sky flying over the archaeological zone. The private flight is exclusive, it guarantees that the balloon is completely yours and for one companion, you will not share a basket with people who fly on the same day as you.' ], [ 'question' => 'What happens or what guarantee do I have if the flight is canceled due to weather conditions?', 'answer' => 'Do not worry, we fly 365 days a year, there is only a 2% annual probability of canceling flights due to weather conditions. If they are not optimal or appropriate for balloon operation, your flight will be rescheduled for the day after your original flight date or a day of your convenience, without exceeding a period greater than 3 months from the cancellation.

To avoid confusion or misunderstandings about the cancellation details and restrictions, we invite you to read: Terms and conditions, specifically, the section on Weather Cancellation, where you can learn all the details in particular on this topic.' ], [ 'question' => 'How can I get to Vuelo en Globo?', 'answer' => 'Vuelo en Globo is located approximately 40 minutes from Mexico City by car, take highway 132 Mexico-Pachuca and take the left turn onto the San Juan Teotihuacán toll road, follow the signs to our location.

If you go by bus, go to the North Terminal at gate 8 and take the San Juan Teotihuacán route or Otumba-San Martín. The trip lasts approximately 1 hour. Remember that we fly very early, so if you choose this option, our recommendation is to stay the day before your experience.

Additionally, we have round-trip transportation service from $490 pesos per person, departing from the Angel of Independence in Mexico City, Zócalo, Reforma, and more than 150 meeting points in Mexico City.

We also share the direct link to our facilities via Waze and Google maps' ], [ 'question' => 'What to do in Teotihuacán after flying in a balloon?', 'answer' => 'Teotihuacán is the most visited archaeological zone in the country, both by international and national tourists, and one of the best known in Mexico. It is internationally recognized for the Pyramids of the Sun and the Moon, the Temple of Quetzalcóatl, and the Avenue of the Dead.

You can complement your experience with us with the following options: Fly in an ultralight, visit the archaeological zone, have fun in the Safari theme park "Animal Kingdom", take a bike or ATV tour, or attend a temazcal session.' ] ] ];